We recognise the importance of protecting your privacy and is strongly committed to the protection of all personal information that we collect in accordance with the National Privacy Principles contained in schedule 3 of the Privacy Act of 1988 (Privacy Act).
Collection of Personal Information
Personal information can be collected from the website by using the online contact form. Information that is collected will include your name, organisation, website, phone number, email address and contact message.
Sharing of Personal Information
We may only share your information with other companies if there is a requirement for these companies to provide services on our behalf.
This may include but not limited to handling customer support enquiries, the processing of financial transactions, registration of domain names and hosting and required account setups associated with the provision of website design and development and associated search engine optimisation and marketing.
In general we may use your personal information for the following purposes:
Provide the services and/or products you require
Verify your identity Purpose of communication
Use of Non-Personal Information
For each visitor to the website we expressively collect non-personally identifiable information including but not limited to the browser type, version, language, operating system, pages viewed, time on page and the referring website address.
This information is solely collected for the purpose of assessing visitor traffic and the analysis of trends so we can deliver a better website experience.
Accessing Your Personal Information
Upon request we will provide access to your personal information unless an exception applies under the National Privacy Principles Act.
To request access to your personal information you can contact us using any of the contact details provided in the following section.
If you have any questions or would like further information please contact us using any of the following contact options:
We are a responsible organisation and we value our customers. All information collected from our customers and members is treated as strictly confidential and is used only for the purpose of communicating with our customers and members.
We will not give, sell or transfer information regarding our customers and members to any other organisation.
Privacy is secure to the extent that the information gathered in the course of business will not be disclosed to any other company or individual except as directed by law.
If you require access to your information, please contact us at the following contact points:
The Privacy Officer
This Privacy Statement applies to all business activities of us, including its website, direct mail and telemarketing activities to the extent that they affect or involve the collection, use, disclosure or handling of personal information.
We understand the importance to its customers and members of the discreet and confidential handling of their personal information.
It is our policy to comply with the requirements of the Privacy Act 1988 and the National Privacy Principles contained in that Act in all activities of Emergency Drains the collection, use, disclosure and handling of personal information.
In this Privacy Statement personal information means information (including information or opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion (source: Privacy Act 1988).
We will collect personal information by lawful and fair means and not in an unreasonably intrusive way. Where practicable, we will make known the purpose for which it is collecting personal information and will collect personal information concerning an individual only from that individual.
Use and Disclosure
We will not use personal information concerning an individual for a purpose other than the primary purpose for which it was collected, unless we have obtained the consent of the individual to use of that information for a secondary purpose.
We may use personal information for a purpose other than the primary purpose (known as a secondary purpose), without explicit consent from the individual, only if the secondary purpose is related to the primary purpose, or there is a reasonable expectation that the information could be used for a secondary purpose.
For example, in the event of a customer or member purchasing a product or service from us as a result of a telephone call, it could be reasonably expected that a related secondary purpose such as mail of a newsletter could follow.
If it is not practicable to obtain the individual’s consent and the individual has made known to us the individual’s desire not to receive any further direct marketing and/or telemarketing communications, we will cease any direct marketing and/or telemarketing communications to the individual.
We generate our own “do not mail” and “do not call” lists. We also follow the regulations and procedures requires as part of the ACMA “Do Not Call” register. Personal information collected and/or stored by us for an individual will not be disclosed to any other third party, unless the individual has been first contacted by a director or authorised employee of us via mail or telephone, asked to opt in, and has consented to do so.
We will take all reasonable steps to ensure that personal information that it holds is accurate, complete and up-to-date.
We maintain data security insofar as data is possible to protect through virus protection and internal quality procedures.
On request by individuals, we will make known to those individuals the types of personal information it holds, the purpose for which it is held and how we collect, hold and use that information.
On request by an individual, but subject to the exceptions prescribed by the National Privacy Principles, we will provide the individual with access to their personal information and will allow that individual a reasonable opportunity to correct any inaccuracies or out-of-date information.
A request for access to the personal information held by us concerning an individual can be made by that individual to Emergency Drains’s Privacy Officer on the numbers or address mentioned above. A fee may apply.
We will not use tax file numbers or other government-issued identifiers, other than the ABN, to identify a record of personal information relating to an individual.
We will maintain the anonymity of an individual in a database of personal information unless the identity of the individual is necessary to perform a lawful activity.
Other Transfer of Information
We will not transfer personal information relating to an individual outside Australia unless the individual has consented to such a transfer and we have satisfied itself that the recipient of the personal information will uphold principles for the handling of personal information which are similar to the National Privacy Principles.
Any questions or comments concerning our privacy policies and practices, any requests for access to an individual’s personal information held by us and any general privacy inquiries should be addressed as above.
What are Cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A Cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies.
When you use and access the Service, we may or may not use a number of Cookies files.
Eg; Essential cookies – We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, and so on.
What are your choices regarding Cookies?
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Servicing: Sydney, Sydney CBD, Sydney eastern suburbs, Sydney western suburbs, Sydney southern suburbs, Sydney northern suburbs including Pymble, Warrawee, Turramurra, Wahroonga, Pennant Hills, Beecroft, Epping, Chatswodd, Lane Cove, Marsfield, Killara.